SHIPPING POLICY
Thank you for visiting and shopping at OUTSIDE Store MY. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays. During periods of high order volume, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges will be calculated and displayed at checkout.
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Fjällräven and KEEN: Orders are fulfilled from our warehouse in Singapore and shipped to Malaysia via Ninja Van. Estimated delivery time is 4–7 days after dispatch.
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Other brands: Estimated delivery time is 3–5 days for Peninsular Malaysia and 5–10 days for East Malaysia after dispatch.
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Delivery estimates exclude the 2–3 business days required for order processing.
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Delivery times may vary due to customs clearance, local courier operations, peak sale periods, public holidays, natural disasters, or other circumstances beyond the courier’s control.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.
Damages
Once we ship your item, OUTSIDE is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Please retain all packaging materials and damaged goods before filing a claim.
International Shipping
We currently deliver only to addresses within Malaysia. Fjällräven and KEEN orders are shipped from our Singapore warehouse to Malaysia via Ninja Van.
Exchange Policy
Please refer to our Exchange Policy for detailed information about the options and procedures for returning or exchanging your order.
